FAQ

Custom Order FAQ

 

How do I order?

View our quick checklist of things we need from you to move forward with an orderhttps://rvathreads.com/pages/ordering-screen-printed-shirts.

 

Do you have a minimum order?

Minimum orders start at 12 shirts. 

 

Do you provide the shirts?

Yes, we provide the shirts for printing. We do not offer printing on customer supplied shirts. 

 

Do you offer printed samples?

No, we do no not offer one-off printed samples.

 

Do you provide mockups?

Yes, we provide digital mockups with all orders. Additional fees may apply if artwork revisions are needed. 

 

Do you offer printing on sweatshirts? 

We offer screen printing on sweatshirts, too!

 

What other products do you offer?

We can print on most items that can be laid flat. We have printed on koozies, aprons, tote bags, towels, bathing suits, uniforms, foam trucker caps, etc. Contact us for more information on our specialty product printing. 

 

Do you you provide custom artwork/t-shirt designs? 

T-shirt design(s) will need to be provided to us. 

 

Which t-shirt brand/style should I go with for my custom shirt order?

(Lower/Mid-Tier) Gildan Ultra Cotton. These shirts are a thick and durable heavyweight cotton. Gildan Ultra Cotton t-shirts have been a go-to shirt for many years. Great for fundraisers, schools, events, landscapers and general contractors. Comparable styles: Hanes Authentic, Alstyle Classic.

*Gildan Softstyle t-shirt is another alternative to the Gildan Ultra Cotton. The softstyle t-shirt is made with soft, ring spun cotton .

(Mid-Tier) Bella Canvas Jersey Tee. These are our most popular selling shirts. Bella Canvas produces their products with a fashion-forward mindset. The jersey tee is going to feel more soft and fitted than the more budget-friendly shirts. Also available in a heathered cotton/polyester blended variation: Bella Canvas CVC Jersey Tee. We recommend both of these styles for restaurants, breweries, artists, musicians, clothing brands and really anyone looking for a soft and comfortable t-shirt. Comparable styles: American Apparel Fine Jersey, Next Level Cotton, Next Level CVC.

(Mid/Top-Tier) Comfort Colors 1717. Comfort colors shirts are made with a pigment dye for a washed/worn-out look, they are soft and fit a bit loose. Comparable styles: ComfortWash Garment Dyed.

(Top-Tier) Next Level Triblend Short Sleeve Crew - 6010. 50% polyester, 25% combed ring spun cotton with 25% rayon for a perfect stretch, these tees feel top-notch. Great for clothing brands.  

Browse our entire product catalog over at www.sportswearcollection.com/rvathreads

 

Can I pickup my order?

We do not offer order pickup. All t-shirt orders ship free of charge within VA.

 

Where can I view products that are available for custom order screen printing?

www.sportswearcollection.com/rvathreads. Pricing shown on product website does not include screen print pricing.

 

What is your turnaround time?

From payment to delivery is about 2-3 weeks. We may be able to rush your order for an additional fee.

  

Can you color-match my print colors?

Pantone color matching is available for an additional charge. Let us know that you need your ink colors to be matched

  

How do I prep artwork files?

Designs should be vector or sized to print at 300 DPI. If you are creating your designs in illustrator it is best to convert your text to outlines. If you're unsure about file types then please send us what you have. Artwork fees may apply if revisions are needed.  

 

What is your cancellation policy?

Orders cannot be cancelled or changed after payment has been made.

 

What is your return policy?

Due to the nature of custom printed apparel, we cannot accept returns on any items unless they are misprinted or defective. Email orders@rvathreads.com within 14 days of receiving your order if you have any issues with misprinted or defective products. We will provide a return shipping label to send back any unworn misprinted/defective items for replacement. 

Please note that sizing varies from manufacturer to manufacturer. Sizing guides are available for most products. We cannot accept returns due to sizing.