FAQ

Start with the pricing calculator. All order details are handled over email so everything stays documented and easy to reference.

Yes, our minimum order is 12 pieces per design. This applies to re-orders as well because of the intensive setup process required for professional screen printing.

Absolutely. Pricing is tiered, so the more you order, the less you pay per shirt. Major price breaks occur at 50, 100, 250, and 500+ pieces. Use our Instant Pricing Calculator to see current rates.

Yes. You can mix brands, styles such as t-shirts and hoodies, and garment colors within a single order. The artwork size and placement have to stay the same. Ink color changes are $10 per color, per location.

Once an order is finalized and paid, we can't add garments to the run. Any additions require a new order subject to the 12-piece minimum. Reorder pricing is based on the reorder quantity, not the original order size.

We email a secure invoice for credit or debit card payment. Production begins only after the invoice has been paid in full.

We apply a standard 6% sales tax to all orders. If your organization is tax-exempt, send us your certificate when you start your order.

We source premium apparel from top wholesale distributors including SanMar, S&S Activewear, and AS Colour. If you already know the brand and style number you want, send it over and we'll price it.

We don't create original artwork or provide graphic design services. Customers supply their own designs. We prepare your files for production and send a digital mockup for approval before printing. If your artwork needs revisions or has to be redrawn to meet print specifications, additional art fees apply.

Send us whatever you have. Vector files such as AI, EPS, and SVG work best, along with high-resolution images, but we can work with most file types. We'll let you know if we need anything else.

Yes. We build every mockup by hand so what you're looking at is an accurate representation of the print, not a generic auto-generated template. You approve placement and colors before anything goes on press.

We print with plastisol, thinned down so it lays as smooth and as opaque as we can get it. How a finished print feels comes down to the design. A thin line drawing sits light on the shirt, and a large solid block of ink is going to carry more weight.

Yes. Send us the Pantone (PMS) number and we'll mix the ink to match. If you have the numbers, use them. Matching from a photo or a hex value means we're working backwards toward a target we can't see, and it takes longer to get right.

We carry premium brands like Bella Canvas, Comfort Colors, Next Level, Gildan, and AS Colour. Through our partnerships with SanMar and S&S Activewear, we have access to thousands of additional styles.

Yes. We print on the front, back, and sleeves with up to 8 colors per location. Fleece and hoodies carry a $1.50 surcharge per print location.

Standard turnaround is about two to three weeks from the date the invoice is paid in full. If you need your order by a specific date, check with us before you pay so we can confirm we'll hit it.

Yes. We offer free UPS shipping on all custom screen printing orders delivered within Virginia, including Richmond (The Fan, West End, Short Pump), Norfolk (Ghent, Downtown), and Virginia Beach (Town Center, Oceanfront).

Custom items can't be returned for sizing issues. For garment or print defects, let us know within 14 days of delivery so we can take care of it.