FAQ

Custom Order FAQ

How do I order?

Please fill out the quote request form or email orders@rvathreads.com with information about your order (artwork/quantities/deadlines...).

Where can I view products?

www.sportswearcollection.com/rvathreads *Not all items are available for screen printing, e.g. hats.  Pricing shown on website does not include screen print pricing.  

What is your turnaround time?

From payment to delivery is about 10-12 business days.  We can rush orders for an additional charge.  Please let us know prior to ordering if you need your order delivered by a specific date.  We cannot guarantee a delivery date if you tell us after the order is placed.

Do you have a minimum order?

We have a minimum of 12 pieces (per design) on all orders.  

Can you color match my print colors?

Exact pantone color matching is available for an additional charge.

When do I pay for my order?

All orders must be paid in full before we move forward with print production.  

Do you provide digital mockups?

Yes, we provide digital mockups for your approval.  

How do I prep artwork files?

Designs should be sized to print at 300 DPI, or vector.  If you are creating your designs in illustrator it is best to convert your text to outlines.  If you're unsure about file types then please send us what you have.  Artwork fees may apply if revisions are needed.  

What is your cancellation policy?

Garments are ordered from our supplier as soon as payment is confirmed.  Orders cannot be cancelled or changed after payment has been made.

What is your return policy?

Due to the nature of custom printed apparel, we cannot accept returns on any items unless they are misprinted or defective.  Email orders@rvathreads.com within 14 days of receiving your order if you have any issues with misprinted or defective products.  We will provide a return shipping label to send back any unworn misprinted/defective items for replacement. 

Please note that sizing varies from manufacturer to manufacturer.  Sizing guides are available for most products.  We cannot accept returned products due to sizing.